“Take it. It’s a life changer.”
Rebeca Hwang works in one of the most competitive teaching environments, with some of the most demanding students in the country. In that context her entrepreneurship class achieves a stunningly high (96%+) positive feedback rating. Her evaluations include quotes like “one of the best classes at Stanford”. Students recommend her course to others by describing the life-long impact she’s had on them.
We wanted to learn how Rebeca creates such a transformative and highly regarded course. My colleague Justin Wilcox reached out for a conversation, and Rebeca graciously agreed to share some of her secrets.
During the conversation, we discovered several things Rebeca does differently in her ENGR 145 Technology Entrepreneurship class than most of us entrepreneurship instructors. Below we lay out four Rebeca-inspired-techniques to create a more engaging, challenging and life-changing learning environment:
- Treat your students like customers (WOW! them),
- Practice reciprocity culture
- Normalize failure
- Provide in-depth feedback with objective rubrics
Most of us strive to create memorable experiences for our students. Few of us can actually WOW our students. Rebeca is one of those amazing few. She tells her course assistants
“We are not teaching a class, we are serving a customer.”
and that their goal is “to wow our customer, to understand and empathize with them, and how the content of what we are delivering to them is going to affect their lives.”
This principle of WOWing customers is the foundation upon which every other principle she adds to the class is built. Treating her students like she would treat customers creates a significantly higher quality learning experience for her students.
What is so impactful is that Rebeca models for her students how to treat the customers in their lives – namely, future employers, coworkers, friends, family members, partners, etc.
The Wish Game
“the Wish Game was amazing because our professor really went out of her ways to complete them, even though they were completely out of her job criteria.” – ENGR145 Student
“Every week, I was looking forward to the Wish Game. It created a sense of excitement all around.” – ENGR145 Student
One way she WOWs her students is through The Wish Game, which Rebeca uses as a path to teamwork and hyper-collaboration. On the first day, Rebeca asks students to write down three wishes on a piece of paper.
These can be anything at all. They have ranged from the mundane to the fascinating to the unreal. Examples are getting a job at Google, meeting Mark Zuckerberg, or meeting Steve Jobs (a real student request after he passed away!).
Every week Rebeca chooses one person’s paper from a hat and one of their wishes gets fulfilled. The entire class as a whole works to fulfill the wish. If one student significantly helps fulfill a wish, that student gets his/her wish fulfilled next. Paying it forward is a critical part of WOWing the students.
The Wish Game isn’t about competition, it’s about hyper-collaboration because if her students help each other, they all benefit.
After picking a wish, students start interviewing the student whose wish was picked. They want to find out what their wish really is, as often it isn’t exactly what is written on the paper. Through this process, students get to know each other, build stronger relationships with each other, and understand the hopes and dreams of each other.
This also helps students practice their interviewing skills, which are a critical skill they work to develop in the course. The Wish Game is fun, but it’s a powerful learning and growth opportunity as well.
The Wish Game pushes students to think about what resources and assets they have, and pushes them to share those with peers. It enables students to build lasting relationships, and to make a positive impact on each other.
Teaching & Modeling Reciprocity Culture
“Before this class, I never thought about how important being able to socialize and make friends is to being an entrepreneur, and mostly just focused on developing my technical skills in the hopes that one day I could use them to start a business. But as we learned in class, in order to get investors, employees, partners, and customers, being able to make friends is one of the most important skills of a successful entrepreneur” – ENGR145 Student
As a veteran of Silicon Valley and of entrepreneurial ecosystems, Rebeca understands that “networking and telling stories are such important components of entrepreneurship.” A big focus of her class is teaching students the fundamentals of what makes a working relationship last.
From day one, students are networking – they have to find team members during the first class session, they learn to talk about their skills and experiences, but also their failures and dreams.
Rebeca shares with her students the tactics to approach someone who is senior to them, and tactics to write an email so people will respond. She focuses intensely on very tactical networking skills that will help student succeed in their Silicon Valley surroundings and beyond.
The most valuable skill Rebeca teaches her students is the principle of reciprocity, which is
“the practice of exchanging things with others for mutual benefit, especially privileges granted by one country or organization to another.”
She urges her students to think, before meeting a person, what can they provide that person. In building a relationship it is important to have a strong willingness to learn, but it is equally important to listen well and to desire to give back.
Through a consistent message of reciprocity, Rebeca teaches her students that “those who succeed are valuable to the network.” She has found it is quite contagious in her students once she plants the seeds of this mindset.
“[this course] taught me that successful people are the ones who actually get out and try – and don’t even consider failure.” – ENGR145 Student
“I used to often not got to events or apply for opportunities because I thought I would fail anyway. But not trying is already a failure and if I try and fail, I may learn something in the process.” – ENGR145 Student
When Rebeca and her course assistants introduce themselves to students on day one, they start with “My name is ______, and I’m going to share a failure with you.” From the first moment, Rebeca works to make failure a part of her class’ culture, to normalize it for her students so when it happens they can navigate it as a learning experience.
Through a variety of experiences, Rebeca brings the realities of entrepreneurship into her course, including failure. She brings in a litany of speakers to share stories with her students.
These speakers are not typical entrepreneurs, but have all done amazing things outside entrepreneurship. Things like climbing Mount Everest without oxygen. Or running ultramarathons. Rebeca carefully chooses speakers who can teach her students that in anything in life, extremes aren’t necessarily bad in terms of dreaming and aiming high.
She wants her students to hear realistic stories of small failures and struggling to achieve big goals. Rebeca introduces them to the depression and founder suicide problems in Silicon Valley. She wants them to know about grinding it out, about sleepless nights, about not getting the meeting, or not getting the next meeting.
Failure is a major aspect of entrepreneurship, and Rebeca doesn’t shy away from this in her course. She wants her students to embrace failure as a reality and a chance to learn and grow.
In-Depth Feedback With Objective Rubrics
Assessment is something we all struggle with. How can we be effective and efficient? Rebeca found her magic combination in well-defined rubrics that students get ahead of time and personal in-depth feedback.
Rebeca gives her students all the rubrics on the first day of class. They therefore feel comfortable because they know their grade won’t be an arbitrary decision. They can see their pathway to the grade they want or need for graduate school, for a scholarship, or to keep mom and dad happy.
Rebeca spends roughly three (3) hours per day outside class working with students. This includes personal interactions, office hours, and always providing in-depth feedback on student progress and projects.
What Can You Do?
Rebeca Hwang’s formula for success in her course is WOWing customers, modeling reciprocity, normalizing failure, and using a very clear and personal feedback system.
We each approach our courses differently, due to our own backgrounds and experiences, and due to our institutional context and culture. Rebeca shows us that within the walls of our classroom, and within the minds of our students, we can achieve extraordinary results.
We can inspire our students, we can change their career trajectory, we can teach them skills to decipher their world. The list of gifts we can offer our students is endless.
Rebeca found a formula that has proven extremely successful; as one of Rebeca’s students said:
“If you are considering a future as an entrepreneur and don’t know where to start from, take this course. If you have an idea but are looking to explore how it can work in the silicon valley, take this course. If you just want to learn how to be a team player, take THIS Course!”
What is your formula?
The Nitty Gritty of Rebeca’s Class
Rebeca’s students are mostly upperclass undergraduate students, and roughly 1/3 are international students. Most of Rebeca’s these desire to start a company at some point, and they are a solid interdisciplinary mix of designers, creatives, engineers, and business experts.
Because some students have started companies and some have not, Rebeca’s students have different relationships with entrepreneurship; they have some exposure to it and are very interested in learning more about it, but they come to the course with different levels of expertise.
Rebeca doesn’t focus on building expertise in the usual conceptualization. Her students learn about the spirit of entrepreneurship; she approaches her class as giving students tools, methodologies, and strategies they can use in life. Students experience an emphasis on acquiring a skill set to decide what career to pursue and to solve problems in all aspects of their life.
Here is the full interview with Rebeca in case you would like to dive deeper on any aspects.
Who is Rebeca Hwang?
Prior to co-founding Rivet Ventures a venture capital firm that invests in male and female founders that target women-led markets, Rebeca Hwang co-founded YouNoodle, Cleantech Open, and Startup Malaysia. Rebeca was educated at MIT and Stanford and has been recognized as a World Economic Forum Young Global Leader, and as one of the top 35 under 35 Global Innovators by MIT Tech Review.
Rebeca serves on the Global Board of Kauffman’s Global Entrepreneurship Network. She was born in Seoul, raised in Argentina and educated in the US, and has worked closely with several countries on their national startup programs, including Malaysia, South Korea, Spain, Iceland, Chile and Mexico, and was a member of the Board of Advisors of the Mexico-U.S. Entrepreneurship and Innovation Council.
Recently listed by Forbes as one of their 20 inspiring young female founders to follow on Twitter, Rebeca is a frequent speaker at global conferences on entrepreneurship. Her TED talk on the power of diversity within yourself has been viewed nearly 1.5 million times.
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