Interviewing Customers Remotely [ExEC Online: Express Pack]

Interviewing Customers Remotely [ExEC Online: Express Pack]

We’ve fast-tracked the development of new online-ready exercises which you can use individually or as a set, called the ExEC Online: Express pack, available free through June!

Our third lesson, Interviewing Customers Remotely, is ready!

Express Pack Entrepreneurship Lessons Online

Teach Interviews in an Engaging Way

Based on our Customer Interviewing Cards, this exercise has been adapted to teach students how to interview customers under the unique circumstances that COVID-19 has presented. Hopefully this lesson will only be applicable this term, but…

…it may be helpful in the Fall too!

This lesson is a fun way teach your students:

  1. Where to find customers to interview during a quarantine
  2. How to ask those customers for an interview
  3. What to ask during the interview

Below is a quick overview. For full details, be sure to register for the ExEC Online: Express Pack.

Easy to Integrate

We’ve made this exercise as easy to integrate as possible.

Step 1


Have your students watch this video:

If you’re teaching a synchronous class, feel free to skip showing the video and simply teach the principles yourself.

Step 2

Students complete the Digital Customer Interviewing Cards spreadsheet where they learn what their “objectives” (i.e. goals) for conducting customer interviews are, as well as the best and worst questions to ask during those interviews.

Here’s a quick look at what the spreadsheet looks like:

Step 3

Students get access to a robust interview script they can use for both remote, and in-person, problem discovery videos.

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Get the Customer Interviewing Lesson

Get All Four Free Lessons

The ExEC Online: Express Pack is a collection of free, interactive, online entrepreneurship lessons available through the rest of this term that you can easily plug into your class individually or as a set.

In addition to the Customer Interview lesson plan, we’re releasing three other exercises that are not only engaging, but particularly relevant in this time of uncertainty:

  1. Problem-Inspired Idea Generation: We know customers don’t buy products, they buy solutions to problems – and right now people’s problems have changed dramatically. This exercise will show your students a systematic way to identify new opportunities inspired by their customer’s real-world problems that is particularly helpful during times of disruption like we’re experiencing right now.
  2. Financial Projection Simulator: With a global recession looming, it’s essential our students understand the elements of a robust financial model, and how to develop a sustainable one. This exercise makes finance approachable by turning what would normally be an overwhelming series of numbers, into a game-like experience that enables students to experiment with many different financial models.
  3. 60 Minute MVP: The key to thriving in the face of high uncertainty and limited resources is efficient experimentation. This exercise will show your students how to quickly launch a Minimum Viable Product (MVP) to measure demand for their products/services. Plus, even outside the entrepreneurial context, in a future where online, remote-enabled work will likely be in demand, this is a great opportunity for students to learn how to build websites and create animated videos.

We’ll make each lesson plan available as soon as it’s finished. So if you’re interested in using any of the exercises from the ExEC Online: Express Pack, please click here.

Due to the accelerated pace we’re releasing these lessons, the first iteration of the ExEC Online: Express Pack is designed for use in colleges/universities in the US and Canada. Future iterations will be accessible to students across a wider range of environments.

Regardless of who or where you teach, we welcome you to request access and we’ll notify you if, and as soon as, we’re able to bring your students on board!

Get All the ExEC Online: Express Pack Lesson Plans (Free)

Know an Entrepreneurship Instructor?

If you know anyone who these new lessons might help, please invite them to participate! You can:

Thank you for all the work you’re doing, teaching and supporting young people during this challenging time – we’re grateful to have an opportunity to support you, and look forward to helping you however we can!


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